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We’ve made several enhancements to the ThruText Conversations Tab to help admins manage conversations faster and more flexibly.
We know that one of the reasons many clients use GetThru is because they find it easy to use. But ease of use does not come easy: it requires thinking hard about User Experience (UX) and listening intently to customer feedback.
Earlier this year, we rolled out some major UX changes to the conversations tab of ThruText, where many clients spend a lot of time, especially those who use P2P texting for organizing. We got a lot of feedback about how our new design could be improved (h/t especially to our partners at NextGen and National Nurses United). In retrospect, we should have done a better job consulting our users before making the initial round changes. But once we got the feedback, we set to work on a variety of improvements as detailed below.
We hope these changes make a difference for any admin spending time in our Conversations Tab. If you’re a GetThru user with other ideas of how we can improve, please let us know via our annual Client Satisfaction Survey!
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