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GetThru products are built on best in class security practices to keep you protected at all times.
We take your privacy very seriously, and we never rent or sell personal data for any purpose to anyone. While we use your data to process transactions for you, interact with you at your request, or to assist our customers who contact you, we have set ourselves very strict rules to ensure that your data is kept private and secure, and never sold or rented. We make it easy for you to request what information we have about you, and make it easy for you to request that we delete that information. Whether you are a customer, an end consumer that is contacted by one of our customers, or a casual visitor to our website, we keep your personal data secure using industry accepted procedures and controls. There are many specifics to our privacy policy. If you want to learn more, you can read about the details below.
The Toskr, Inc. team and our ThruText.io, ThruTalk.io and GetThru.io websites (“We”) take your privacy very seriously, and make every reasonable effort to safeguard your personal data and to comply with all applicable laws, policies, and regulations related to the collection, storage and processing of personal information.
This privacy policy is intended to inform you of what information we collect, how this information is used, and what steps we take to protect this information. This policy covers our websites, web applications and is applicable worldwide. If you have any questions or concerns about our privacy policy and protections, please contact us at support@getthru.io.
This policy outlines our data handling practices and how we collect and use the Personal Data you provide during your online and offline interactions with us. As used in this Privacy Policy, “Personal Data” means any information that can be used to individually identify a person, and may include, but is not limited to, name, email address, postal or other physical address, credit or debit card number, title, and other personally identifiable information.
This policy is effective as of January 1, 2020 and may be updated from time to time for reasons such as operational practices or regulatory changes, so we recommend that you review our Privacy Policy when returning to our website. When our privacy policy changes, we will post a notice at the home page for our websites and applications. If you object to any changes of our privacy policy, you may discontinue visiting the website and suspend usage of any of our applications.
Whether you are a Visitor, a Customer, a Customer’s Agent or a Customer’s Target Contact, we never sell your information, and we use the data we receive or collect to respond to your requests for services or information, and only in accordance with this Privacy Policy.
For each type of information, we receive or collect, we use it according to the table below:
We are committed to protecting the Personal Data you share with us or that we otherwise receive or collect. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Data from unauthorized access, use or disclosure. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place commercially reasonable physical, technical and administrative controls to protect your information. Please note that no method of data protection is 100% secure.
It is important that you protect and maintain the security of any account and that you notify us immediately of any unauthorized use of your account. Do not disclose your password to anyone.
Our websites and services may provide links to other third-party websites and services which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit or services you use.
Personal Information used by Customer Organizations is retained for the life of their account. Personal Information otherwise collected or received is retained until a deletion request is received or until it is no longer required for a legitimate business purpose. TOSKR will only retain Personal Information as long as allowable by law or regulation.
You do not have to provide us with any personal data to visit our marketing website. You can limit personal data collection simply by not supplying us with this data. For meta-data collected by cookies, please see the Special Note on Cookies, below. Certain information or services available to visitors cannot be made available if you determine to limit the information you share with us. For example, if you select our newsletter request page and decide that you do not want to share the information, then you do not have to share it. Unfortunately, we will not be able to send you the newsletter without the name and address of the recipient.
You cannot opt-out or limit the collection of their personal information if they want to use the services and applications. The information you provide to us is your responsibility. In our capacity, we are a Service Provider and only use this information for the purposes of supplying you with the products and services for which you contract with us. You have the obligation to obtain any personal identifying information that you supply to us in a legitimate manner consistent with law, and you are responsible for maintaining an appropriate legal basis for obtaining, controlling and processing this data. We process it for you at your request and under your legitimate basis. We will make every reasonable attempt to respond in a timely manner to any legitimate requests, from you or passed on to us through you, to obtain, review or delete this information. If you lose the legitimate basis for the information or it otherwise should no longer be retained, you must notify us immediately so we can begin the process of deleting the information.
If you have agreed to be a User / Agent for a Customer Organization, you cannot limit the required Personal Data that you disclose to them, or else the applications and services will not work. However, you can opt-out of disclosing any Personal Data by not agreeing to be a User/Agent for that organization. Please contact that organization’s administrator with questions about their privacy policies.
The customer target contacts may stop communications by responding to a text or call requesting an opt-out from further communications. A customer target contact may request access or deletion of personal data through us (using the mechanisms defined in this policy) or through the associated Customer. Please note that we do not have the ability under the current regulations to maintain suppression records when we receive a deletion request of personal data. In other words, if we receive the same personal data from another customer in the future, we will not know that it was the subject of a previous deletion request and may process it until a further request to opt-out or a further request for deletion is received. As Users and Customer Targets are acquired from different customers and campaigns, there is currently no possibility for a platform-wide opt-out. In other words, if we receive an opt-out request from a Customer Target on one campaign, we have no ability to prevent other campaigns or customers from utilizing our platform to reach out to the same person later on. However, we will diligently handle any opt-out request in a timely fashion from each relevant campaign.
Users can control the use of cookies at the individual browser level. We inform you about the use of cookies with a banner when you enter our website.
Users can control the use of cookies at the individual browser level. We inform you about the use of cookies with a banner when you enter our website.
In addition, your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Products do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the services / applications and after you leave our web-sites / applications.
The information generated by the cookie about your use of our website is usually transmitted to a Google server in the USA and stored there. Google might transmit this information to other third parties. The information generated by the cookie about your use of our applications is usually transmitted to a WalkMe server in the USA and stored there. WalkMe might transmit this information to other third parties.
We are committed to protecting the Personal Data you share with us or that we otherwise receive or collect. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Data from unauthorized access, use or disclosure. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place commercially reasonable physical, technical and administrative controls to protect your information. Please note that no method of data protection is 100% secure.
It is important that you protect and maintain the security of any account and that you notify us immediately of any unauthorized use of your account. Do not disclose your password to anyone.
You can request access or deletion of personal data, including your account and all profile information by emailing support@getthru.io. We must notify your text/talk organization of your request. If an organization account deletion request is made, we must confirm with the contract holder in your organization before deletion. You may view or change your personal information at any time in your profile settings.
We recommend that Customer Target Contacts request access or deletion of personal data through the associated Customer or campaign. Customer Target Contacts may also request access or deletion of personal data by emailing support@getthru.io.
When we receive a request for personal data access or deletion, we must take reasonable steps to confirm your identification prior to acting on your request. Each request will be logged and handled with a response to you in the time required by law, or, if there is no applicable law, within a reasonable amount of time. We will react to requests for access by sending you a copy of your personal data we maintain. We will react to requests for deletion by confirming the legal basis for the personal data and if we have legal reason to keep the data (for example, to complete a credit card transaction you initiated). We will determine the appropriate timeframe for deletion, and then track your request until deletion is complete. We will inform you of the completion of the request.
Toskr, Inc. and our ThruText.io, ThruTalk.io and GetThru.io websites comply with EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries. We are subject to the investigatory and enforcement powers of the Federal Trade Commission and/or the Department of Transportation with respect to the compliance with EU-US Privacy Shield Framework. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.
If you have any questions or concerns about our privacy policy and protections, please contact us at support@getthru.io. We have committed to refer any unresolved privacy complaints under the EU-US Privacy Shield Principles to an independent recourse mechanism, JAMS, as our Alternative Dispute Resolution (ADR) provider. https://www.jamsadr.com/ If neither Toskr, Inc. nor JAMS resolve your complaint, you may pursue binding arbitration through the Privacy Shield Panel. To learn more about the Privacy Shield Panel and submitting a complaint, visit https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.
The California Consumer Privacy Act of 2018 (“CCPA”) took effect on January 1, 2020. While this law requires certain companies to make disclosures about which Personal Information is collected, shared or sold with third parties, the regulations determined by this law have not been finalized. We believe in being proactive and make the following disclosures in preparation for the CCPA, and will modify these disclosures as regulations are finalized:
You may make data access or deletion requests to us as per the Contact Us section below. We will not discriminate against you for making these requests, including not denying you goods or services, charging you more for goods or services, denying benefits or imposing penalties, providing a different quality of service, or threatening you with any of the above in response to your data requests.
We have certain contracts with Educational Institutions to assist them in communicating with their students. They maintain the legal basis for usage of their students’ privacy data for the purposes of communication, and we do not disclose the students’ private information to anyone other than back to the Educational Institution for the purpose of delivering our service of assisting in the communications to the students. In addition, we require that our other clients do not communicate with children, but we have no control over their usage of our applications and the data that they supply.
To the best of our knowledge, we do not solicit information directly from any minor. If we determine that we have solicited personal information from a minor, we will delete that information in a timely fashion. Please contact us (see Contact Us section below if you believe we have personal information from a minor not connected with one of the Educational Institutions we serve, and we will review the information and delete it as appropriate.
This privacy policy may be amended from time to time. Any such changes will be posted on this page. We will notify you of any significant or material changes in the way we treat your information by placing a prominent notice on our site and/or, for User Accounts, sending a notice to the primary email address specified in your account.
California Privacy Rights: Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal customer information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to support@getthru.io.
To address your individual rights, make a request for access or deletion of personal data, or if you have any privacy-related questions or comments related to this privacy policy, please send an email to support@getthru.io, or by writing to:
Physical Address:
TOSKR Inc. dba GetThru
1999 Harrison St., Suite 1800
Oakland, CA 94612
Mailing Address
Toskr Inc. dba GetThru
PO Box 2690
Alameda, CA 94501
In addition, if you or someone you know is disabled and would like to receive an alternative form of this Policy, please write to us at the above address and we will do our best to accommodate.
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