FAQ

Got Questions?

We've got answers.

ThruText
ThruTalk

Pricing

What is your pricing for political campaigns?

For political campaigns, ThruText’s base pricing is 3.5 cents USD per outgoing SMS segment, and 6 cents USD per outgoing MMS. There are no subscription costs or minimum usage requirements — just “pay as you go” for the text messages you send.

We offer discounted rates for texting and calling program budgets greater than $10,000, with rates as low as 1.5 cents USD per outgoing SMS segment. To learn more, please write to sales@getthru.io.

There is a one-time set-up fee of $100. Our pricing includes free cell phone number validation, local sender phone numbers, training, and technical and strategic support.

What is your pricing for educational institutions?

GetThru provides specialized pricing aimed at serving the needs of both higher education and K-12 institutions.

Higher education clients can choose to pay as you go at the rate of $0.25 per messaged contact per month. They may also choose to purchase a subscription plan, with either unlimited texting plan or a bulk purchase to lock in a lower rate. For information about our higher education subscriptions, please write to sales@getthru.io.

Our pricing for K-12 clients is based on an annual fee for unlimited texting. Schools with enrollment above 500 pay $3,000 annually for unlimited texting. Schools with enrollment below 500 pay $2,300 annually for unlimited texting.

All plans include a one-time set-up fee of $500. Free cell phone number validation, local sender phone numbers, training, and technical and strategic support are included in all plans at no extra charge.

What is your pricing for nonprofit & advocacy organizations?

For nonprofits and advocacy orgs, ThruText’s base pricing is 3.5 cents USD per outgoing SMS segment, and 6 cents USD per outgoing MMS. There are no subscription costs or minimum usage requirements — just “pay as you go” for the text messages you send.

We also provide bulk discounts starting at 100,000 messages / month. To learn more about bulk discounts, please write to sales@getthru.io.

There is a one-time set-up fee of $100. Our pricing includes free cell phone number validation, local sender phone numbers, training, and unlimited technical and strategic support.

What is your international pricing?

Outside the US, we currently provide service in the UK and Canada. Our UK pricing is 14 cents USD per message, and our Canadian pricing is 3.5 cents USD per outgoing SMS segment.

Product

Do you have an integration with VAN?

Yes! ThruText has a full, two-way sync with the VAN that covers its many iterations: Votebuilder, EveryAction, State Voices, America Votes, the Labor Activation Network, and NGP. That means you can cut a list of people you want to text in the VAN and pull it directly into ThruText, as well as record data in ThruText that gets synced back to activist codes, survey questions, or event RSVPs in the VAN. Read more about the VAN integration.

Is there an app?

There’s no app download required, but you can use ThruText on any phone or tablet using our responsive web application.

What number do the messages/calls come from?

The messages come from an independent, normal, 10-digit cell phone number — just like a message from a friend or family member — that way you’re not exposing personal cell phone numbers to hundreds or thousands of people. You can typically select a local area code for the phone number that the messages come from — but since the stock of available phone numbers is always changing, we can’t guarantee the availability of a particular area code.

What countries do you work in?

ThruText works in the United States, Canada, and the United Kingdom.

Getting Started

How do I get started with a ThruText account?

The first step is to request a demo. If you’re already familiar with the ThruText platform and are ready to get started, you can fill out this form to get the ball rolling on account setup. And if you just have some initial questions, please email info@getthru.io

Do you pay the setup fee immediately?

No, we add the set up fee to your first month’s invoice.

How quickly can I get started?

ThruText accounts can be set up within a single business day after you sign a basic service agreement. Once set up, you can begin your 10DLC process. Once your 10DLC information is approved, you can start texting!

What countries do you work in?

ThruText works in the United States, Canada, and the United Kingdom.

More Questions?

For technical support assistance, visit our support center or contact: support@thrutext.io

For assistance with an invoice or payment questions, please contact: billing@getthru.io

If you have more questions about ThruText, or are ready to sign up for services, please send us an email at info@getthru.io

Pricing

What Is ThruTalk Pricing?

Our flat fee starts at  4.5 cents per dial, and discounts are available please visit our Pricing Page for details.  Customers appreciate the ability to predict costs and not be penalized for having real conversations with their target audiences.

Why Per Dial Pricing?

ThruTalk charges by the dial because it: 

  • Is transparent and predictable. Know your ThruTalk costs before you start dialing. Never run out of budget before you have called everyone you planned. Especially valuable for grassroots organizations with limited budgets and places with longer budget cycles.

  • Encourages real conversations. We are passionate about organizing and winning. We want everyone to be free to have real conversations with the folks they contact, to be able to do multiple asks, to dig deep, and to really listen.
  • Doesn’t punish success. ThruTalk lets you celebrate great contact rates and conversations without worrying about if you can afford it. ThruTalk lets you focus on the calls, not your wallet

ThruTalk Clients

Who Does ThruTalk Work With? 

GetThru is a values driven company. ThruTalk works with progressive and democratic campaigns, organizations, and causes, including clients in polling and education.

Can You Use ThruTalk For Your Business?

You are not allowed to use ThruTalk for sales. If you are a progressive company and have a need to speak with your current customers/members, let’s talk. sales@getthru.io

Product

Can ThruTalk Call Landlines?

Yes! ThruTalk can call all types of phones, including cell phones, landlines, and VOIP at blazing fast speeds.

What Number Do The Calls Come From?

Like ThruText, the calls come from an independent, normal, 10-digit cell phone number — just like a call from a friend or family member — that way you’re not exposing personal phone numbers to hundreds or thousands of people. You can typically select a local area code for the phone number that the messages come from — but since the stock of available phone numbers is always changing, we can’t guarantee the availability of a particular area code.

Can You Leave Voicemails Or Make Robocalls In ThruTalk?

You cannot do robocalls or leave live or recorded voicemails in ThruTalk

Do You Need A Minimum Amount Of Callers?

ThruTalk works better with more people so we recommend getting as many concurrent callers as possible, but the system does not have a minimum amount of callers. If you have a very low amount of callers or a very low amount of calls to make, ThruTalk may not be the best option for your use case. 

What Is Instant Follow-up?

Instant Follow-up allows callers to send a pre-written, customized text message to the person they called at the click of a button. Clients have used Instant Follow-up for event invite confirmations, GOTV plan reminders, fundraising pledge chasers, and even just as a way to collect new contact information while promoting a new video or news article.

More Questions?

For technical support assistance, visit our support center or contact: support@thrutalk.io

For assistance with an invoice or payment questions, please contact: billing@getthru.io

If you have more questions about ThruText, or are ready to sign up for services, please send us an email at info@getthru.io